• In this role, you’ll help bring that belief to life by creating an environment that supports intentional in-office moments, connection across teams, and a shared sense of purpose
• As the Workplace Experience Lead, you’ll own the day-to-day workplace experience and help shape how the office operates over time
• You’ll serve as the on-the-ground extension of our broader Workplace team, strengthening connection between the New York office and the overall company, while ensuring the space remains welcoming, functional, and aligned with how teams work
• This role is ideal for someone who enjoys building from the ground up and navigating ambiguity
• You’re comfortable being visible, making thoughtful judgment calls, and balancing hands-on execution with collaboration across teams and regions
• This role is expected to be in the office five days a week
• Serve as the in-person, primary point of contact for the New York office, ensuring a consistent, high-quality workplace experience
• Own day-to-day workplace operations for the NYC office, including facilities repair and maintenance, services, projects, and programs
• Set strategic direction for space planning, including moves, adds, changes, and long-term space optimization
• Manage and develop vendor relationships, driving service excellence, accountability, and continuous improvement
• Oversee workplace budgets, analyze spend, and make data-informed recommendations to improve efficiency and scalability
• Act as a trusted cross-functional partner, collaborating closely with Culinary, IT, People Experience, Safety & Security, and business leaders to deliver a cohesive in-office experience
• Lead in-office onboarding in partnership with People teams, creating a welcoming and well-supported experience for new hires

Support and execute onsite events and initiatives aligned with company and business priorities

• 5+ years of experience leading workplace operations, facilities, or office environments, ideally in a high-growth or evolving organization
• Experience owning larger-scale projects or programs and navigating complexity to move work forward
• The ability to act as a connector and influencer, building trust across teams and representing Workplace through clear communication, follow-through, and partnership
• A genuine interest in getting to know colleagues and working effectively across different styles and perspectives; you value building strong relationships
• A high bar for quality and performance, paired with a mindset of continuous improvement
• Familiarity with tools such as Envoy, Office Space, Google Workspace, and Jira

Availability to be onsite five days a week, with flexibility to work occasional early mornings, late evenings, or weekends as needed

• A systems mindset, with the ability to think holistically about how space, people, programs, and operations intersect and identify opportunities to improve and scale

Comfort operating as a local team of one, with a strong sense of ownership and sound judgment; you anticipate issues, resolve escalations, and propose thoughtful, scalable solutions

• The base salary offered for this role and level of experience will begin at $98,000 and up to $135,000
• Full-time employees are also eligible for a bonus, competitive equity package, and benefits
• The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience

What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location

Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute 💰 Competitive salary based on experience ✨ 401k match plus great medical, dental, vision, life, and disability benefits 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! *Perks also available to Chime Interns