• Improve customer support operations through a range of projects—from bringing on new external providers to making workflows and tools more effective
• Ensure an outstanding support experience, coordinating and overseeing the execution of a range of activities that deliver customers with fast, consistent, reliable assistance
• Collaborate with other teams to launch new support tools such as chatbots, and to refine the overall support experience for customers of newly acquired businesses
• Strengthen relationships with key B2B customers by ensuring great service and identifying new ways our products can support their growth
• Explore and implement high‑potential opportunities to promote new product offers and encourage greater customer engagement
• If you pass our screening, we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems

They’re challenging and may take several hours to complete

• Reasoning ability
• Given the necessary knowledge, you can solve complex problems
• You think from first principles, structure your ideas sharply, resist biases, and take care of important details
• You’re extremely ambitious in everything you do, and your initiative, effort, and tenacity match the intensity of your ambition
• You feel deeply responsible for your work and hold yourself to a high—and rising—bar
• You support the best idea, not your own, and help your team with hands‑on work
• You’re reliable, honest, and transparent
• Proficiency in English

You read, write, and speak English proficiently

For candidates with substantial experience, the range is £56,345–85,797 (London) or €54,346–82,557 (Europe)

• You give generously without expecting anything in return
• Incredibly talented, entrepreneurial teams
• An exceptional opportunity for growth
• Competitive pay and access to equity in the company
• Typical starting salary ranges are £41,255 (London) or €39,892 (elsewhere in Europe)
• If offered a permanent contract, you may receive a portion of pay in discounted company equity
• Relocation to Italy may offer a 50 % tax cut
• Flexible hours, remote working, unlimited learning and training support, top‑of‑the‑market health insurance, a generous relocation package, parental support, and a yearly retreat to a stunning location
• Permanent or fixed‑term
• Full‑time
• It’s the best way to rapidly absorb our company culture and build trust with your new teammates

We’ll support you with generous travel and accommodation assistance