- You'll work side by side with some of the smartest people in the business on assignments that matter
- You'll be at the core of Sales Enablement, helping to ensure that solutions for customers with insurance needs come to fruition
- If you want to advance your learning in a technology environment that's always pushing the envelope, you've come to the right place
- You'll be trained on the specifics of your sales enablement track, with the opportunity to gain exposure to the broader operations
- Monday-Friday: 8:00 AM - 10:00 PM ET
- Saturday: 9:00 AM - 5:30 PM ET
- Responsible for agent onboarding and ready-to-sell activities
- Responsible for design & delivery of agent training and assessment of knowledge, along with classroom chat facilitation and tracking responsibilities
- Responsible for utilizing software tools and call volume history to help manage daily staffing levels and determine effective methods for making staffing adjustments for our dynamic call center
- Product Activation
- Responsible for conducting user testing across multiple platforms, including executing test scenarios, documenting results, capturing screenshots, and logging defects, following provided guidelines
- Quality Audit
- Responsible for auditing sales agent calls to ensure compliance with regulatory requirements and adherence to internal scripting guidelines, providing feedback to maintain quality and consistency
This is not a situation where hours and location of work are at the discretion of the student; hours are agreed upon, in advance, with the Co-op supervisor, and work location needs to be a protected health information (PHI) compliant space (no coffee shops or generally other 'open' Wi-Fi networks are to be used)
- Identify, track, report and resolve critical dependency issues
- Keep records and provide reports to management team on a regular & timely basis
- Maintain and develop business relationships with internal and external partners
- Utilize internal learning platforms and training resources to support use of software and technology
- Generate weekly schedules
- Schedule non-phone activities
- Monitor attendance/schedule adherence and take appropriate action as needed
- Proof-read and make recommendations for e-mails, reports and collateral materials
- Special projects & ad hoc reporting as required
- Active participation in team meetings and Co-op programming, including a culminating executive presentation
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
