• As a Customer Support Rep at CoinTracker, you will provide exceptional customer service to our clients by responding promptly and effectively to inquiries and concerns
• Troubleshooting
• Resolve technical issues related to our platform and services
• You will communicate with customers through various channels such as email, live chat, and phone to assist with onboarding, account management, and general inquiries

Document and track customer interactions and feedback to help improve our processes and services