• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services
• A main point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues
• As a Lead Techno-Functional Analyst for Oracle ERP Financials Cloud, you will be the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction
• You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
• This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments

You will provide leadership and expertise in the development of new products/services/processes, frequently operating at the innovation of technology

• 12+ years of demonstrated ability with ERP Financials solutions and 3+ years with Oracle ERP Cloud - Financials implementations/support
• Bachelor's degree or equivalent experience
• Proven professional/ technical experience with an understanding of Applications at a functional and technical level (preferably Oracle)
• Ability to travel up to 50% of the time

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

• US: Hiring Range in USD from $46.30 to $95.91 per hour; from: $96,300 to $199,500 per annum
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business
• Oracle US offers a comprehensive benefits package which includes the following:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options