• You will be part of our Professional Services team, and committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization
• You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time
• You will be a consultant focused on onboarding our rapidly growing customer base
• You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert in order to support Customers building their first workflows in Asana
• You will be a valuable liaison to the product team, providing real-time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals
• To the broader business team and all of Asana, you will be able to share a unique customer-centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers
• Most Asanas have the option to work from home on Wednesdays
• Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process
• Execute engagements for each customer based upon their processes, needs, and jointly set goals to ensure a successful change; tailor engagements to meet customer’s goals, as needed
• Facilitate the change management process and associated engagement activities, such as customer office hours, executive reviews, and regular progress meetings to ensure engagement success and customer adoption
• Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers
• Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre-sales of the engagement all the way through to transition touchpoints and beyond
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders

You’re genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams

• 3-5 years experience in customer-facing consulting roles, ideally with experience leading customer-facing engagements in a consulting firm
• Complex project experience
• You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise
• You’re deeply committed to customer service and satisfaction – this is the skill you have used to build business in the past
• You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues
• You understand different stakeholder dynamics and how to optimize for what’s best for all involved
• You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

• Working from home on Fridays depends on the type of work you do and the teams with which you partner
• Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission
• For this role, the estimated base salary range is between $133,000 - $151,000
• The listed range above is a guideline, and the base salary range for this role may be modified
• In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits
• If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role
• We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans

In-office culinary options to cater to your dietary preferences