- At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.
About the Role
- Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management
- Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems
- Continuously learn from our tech community and improve our internal IT infrastructure
- You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
- You train and consult our employees regarding usage of our global IT infrastructure and application platform
- About You
- Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
- Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
- Experience or high interest in scripting for task automation (e.g. PowerShell)
- Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
- Experience working in agile and self-organized teams
- Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
- Result-driven and value-oriented
- Fluent in English
Experience in 1st, 2nd and 3rd level IT support in a ticketing system
