• Scheduling & Coordination: Manage and coordinate service schedules for technicians, ensuring efficient allocation of resources and timely customer appointments
• Customer Service: Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining high customer satisfaction
• Administrative Support: Perform general office tasks, including data entry, filing, answering phones, and managing correspondence
• Office Management: Oversee office operations, including inventory management of office supplies, coordinating with vendors, and ensuring a well-organized work environment
• Documentation & Reporting: Maintain accurate records of service calls, customer interactions, and other administrative activities
• Prepare reports as needed

Local Knowledge: Utilize familiarity with Maryland locations to assist in route planning and customer communications

• The ideal candidate will have a strong background in customer service, scheduling, and office management, with knowledge of Maryland locations to support our operations effectively
• Experience:
• Minimum of 2 years of administrative experience in the plumbing or water treatment industry
• Proven customer service representative (CSR) experience
• Skills & Knowledge:
• Strong organizational and multitasking abilities
• Proficiency in scheduling and calendar management
• Excellent communication skills, both verbal and written
• Familiarity with Maryland geography and locations
• Detail-oriented with a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Professional demeanor and strong interpersonal skills
• Must be able to work in-office in Phoenix, Maryland
• Previous industry experience in plumbing or water treatment is mandatory

Overall home improvement industry experience will be considered

• Competitive hourly wage ($20–$25/hour)
• Opportunities for growth within the company

Supportive and collaborative work environment