Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA. Senior IT Support Engineer - Linux

We're looking for a proactive and detail-oriented Senior IT Support Engineer with deep Linux expertise to join our team. In this role, you'll help maintain a seamless technology experience for our team by owning Linux-based systems, serving as an escalation point for complex issues, and supporting a variety of software and hardware solutions—with a strong focus on Linux environments. You'll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.

This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you're a natural problem-solver with a passion for Linux environments, enjoy mentoring others, and take pride in solving complex technical issues, we'd love to hear from you!

• Role
• Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues across Linux systems, as well as Windows and macOS environments.

Manage Equipment Setup and Maintenance: Oversee workstation setup, software installation and configuration, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles - with ownership of Linux workstation and server configurations.

• Troubleshoot Hardware, Software, and Network Issues: Lead advanced troubleshooting efforts across Linux distributions, diagnosing and resolving complex system and connectivity issues both in person and remotely.
• Maintain Documentation: Own and maintain IT documentation, including guides, procedures, and solutions to known issues, particularly for Linux-focused workflows and system configurations.
• System Administration: Own access management, system updates, patching, and configuration within Linux environments (primary), and provide senior-level support for Active Directory, Google Workspace, and other platforms as needed.
• User Training and Education: Lead onboarding training sessions and provide ongoing guidance on IT best practices, with a focus on Linux tools, workflows, and security practices.
• Manage and maintain diverse computing environments: Take primary ownership of Linux systems while supporting Windows and macOS environments - ensuring optimal performance, security, and reliability.
• Collaborate with different departments to understand and meet their technical requirements and support needs, particularly for teams relying heavily on Linux-based workflows or tooling.

• Experience: Minimum 5 years in IT support, systems administration, or a related field, with substantial hands-on experience administering and supporting Linux environments.
• Multi-Platform Capability: Strong Linux expertise is required; familiarity with Windows and macOS environments is expected.
• Virtualization Technologies: Hands-on experience administering virtualization platforms such as VMware, KVM, or similar technologies.
• Remote Support Proficiency: Experienced with remote desktop support tools and ticketing systems, including managing and prioritizing escalated issues.
• Problem Solving & Multi-tasking: Strong analytical and problem-solving skills with the ability to manage multiple priorities and complex issues in a fast-paced environment.
• Mission-Critical Systems Management: Demonstrated ability to manage sensitive, mission-critical Linux systems with urgency, precision, and a strong security mindset.
• Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and a collaborative approach to mentoring and cross-team work.
• Networking Fundamentals: Strong working knowledge of networking concepts, including IP addressing, DNS, and DHCP.
• Bonus
• Cloud Services: Experience supporting Linux-based workloads on cloud platforms such as AWS, Azure, or GCP.
• Scripting & Automation: Proficiency in scripting and automation using languages such as Bash or Python to streamline operations and reduce manual effort.
• Network Security: Familiarity with VPN, firewall configurations, and Linux security best practices.

ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.

What we offer:

All our positions offer a compensation package that includes equity and robust benefits. (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

• Linux Expertise: Proven, in-depth knowledge of Linux system administration, including advanced command-line usage, package management, system troubleshooting, and configuration across multiple distributions.
• Certifications: Relevant certifications, such as Linux+ or LPIC, CompTIA A+, Network+, or similar.

Base pay is just one component of Astranis’s total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals. Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. Base Salary $70,000 — $110,000 USD U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.