As an RFI TL, you will conduct in-depth risk analyses and investigations , draw actionable conclusions from complex datasets and user behavior, and clearly communicate findings to both internal and external stakeholders. You will serve as a critical link between Payoneer and its partners, providing timely, accurate, and well-documented responses that reflect our commitment to excellence, integrity, and operational efficiency . What You’ll Be Investing Your Time On

• Lead, mentor, and develop a team of RFI Analysts, ensuring high-quality performance, accuracy, and adherence to SLAs.
• Manage daily operations, including queue management, workload allocation, and case prioritization to ensure timely and effective reviews.
• Oversee complex and escalated cases to ensure decisions align with Payoneer’s internal policies and regulatory expectations.
• Monitor team KPIs, analyze performance trends, identify operational gaps, and drive initiatives to improve efficiency and quality.
• Maintain rigorous documentation standards and produce detailed reports and analyses for both internal use and submission to external parties.
• Support process improvements within the RFI domain, identifying opportunities to streamline workflows, enhance knowledge-sharing, and strengthen compliance practices.
• The Payoneers Are Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient Have you done this kind of stuff?
• Fluent English (written and spoken) – ability to draft precise and professional communications.
• Direct supervision of analysts, including workload allocation and performance reviews.
• Mentorship and coaching, fostering professional growth and skill development.
• Ownership of team goals and KPIs, ensuring alignment with organizational objectives.
• Strong analytical and problem-solving skills, with proven ability to interpret data and identify risks.
• Exceptional attention to detail combined with the ability to manage multiple priorities in a dynamic environment.
• A team player with excellent collaboration skills, who can also work independently with minimal supervision.
• Flexible attitude and ability to adapt quickly to evolving requirements and regulatory demands.
• Familiarity with SQL (advantage).
• Bachelor’s Degree
• 3-5 years prior experience as a Team Leader in Banking, Compliance, or Risk Operations is a must.

Who We Are Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you. The Payoneer Ways of Working

• Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.
• Do it. Own it. Being fearlessly accountable in everything we do.
• Continuously improve Always striving for a higher standard than our last.
• Build each other up Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.