• You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients

Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals

• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training
• Collaborate with peers to share best practices to increase value for customers
• Use consultative selling techniques to identify potential sales opportunities within the account
• Creates awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business
• Maximize customer case support capability through proper planning and scheduling techniques
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e
• TM and other CAS), as well as the support team (i.e
• Ultrasound CAS, FSE, RBD) and other internal and external partners
• Develop and share best practices with US Field Sales and Service colleagues and internal partners
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information
• Prioritize and appropriately respond to requests in a high-stress environment
• Maintain composure and problem-solving focus during stressful interactions
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session
• Provide mentoring for new electrophysiology commercial team members as requested
• Respond daily to requests by email and voicemail from customers, practitioners and partners
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input
• Maintain Safe Fleet standards according to Company guidelines
• Communicate business related issues or opportunities to the next management level
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

Perform other duties assigned as needed

• A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program
• A valid driver's license issued in the United States
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends
• The ability to travel related to this role is required
• Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice

May be required to lift up to 60 lbs

Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs