• As a senior analyst you'll analyze data, spot trends, and lead initiatives to boost both customer success and business results
• You'll work closely with cross-functional teams including Success, Product, Finance and Leadership to turn insights into action
• Analyze customer and prospect behavior, product usage, and retention data to drive company strategy
• Create and maintain dashboards and reports that track key success metrics
• Collaborate with Finance to build models and forecasts that inform strategic decisions
• Partner with GTM and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction
• Plan, manage, and deploy customer and/or prospect territories
• Effectively communicate data-driven findings and strategic recommendations to key stakeholders

Design and implement process improvements to drive scalability

• 6+ years of experience in RevOps, Sales Ops or Finance, ideally in a start-up SaaS environment
• Excel/Google Sheets expert
• Demonstrated ability with SQL and Tableau
• An effective communicator who can transform complex data into clear, actionable insights
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero
• Able to thrive in a dynamic environment with evolving priorities
• A self-motivated individual with natural curiosity and initiative

Experience with rev-share or pass-through modeling a huge plus

• OTE: $130,000 - $145,000
• Location: remote in North America (EST and CST)
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
• FSA Spending Account
• Remote or Hybrid work
• Our teams are spread globally
• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days
• 401(k) plan with company match
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D

Paid parental leave (12/6 weeks)