• As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis
• In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers
• Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom
• Deliver outstanding customer service
• Always urging safer gambling
• Take bets on a wide range of sports and events
• Process customer transactions including cash handling
• Help demonstrate our products & betting terminals to customers
• Handle customer complaints or concerns with empathy and problem-solving skills
• Work towards defined targets and goals
• Maintain high shop standards
• Open or close the shop as needed
• This includes weekends and bank holidays
• Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week

As a key holder you will be responsible for opening and closing the shop

• You must be 18 years of age or over to work in one of our betting shops
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive
• Are you happy to work alone or as part of team?

Ability to deal with challenging situations in a calm and professional manner

• Our shops can be open from Monday to Sunday 8am - 10pm depending on the location
• At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance
• Working for us in our betting shops, you can expect to receive great benefits like:
• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts with hundreds of retailers through Entain Deals
• Healthcare and wellbeing support
• Development opportunities

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes