• Wargaming’s Center for Player Insights is hiring an experienced UX Researcher to champion player needs and inform product decisions across live-service and in-development titles
• You will partner closely with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions, select the most suitable methods, and run both in-lab and remote UX research studies
• You’ll synthesize findings into clear, actionable recommendations that influence roadmaps and player experience quality
• Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely
• Translate stakeholder questions into clear business goals and research objectives
• Define research hypotheses and sampling plans
• Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations
• Drive timelines and keep stakeholders aligned across multiple projects
• Partner with Research Operations on participant recruitment and incentives, and lab or remote setups
• Uphold research ethics and data privacy best practices
• Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on
• Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming
• Stay current on industry trends and play Wargaming titles to build deep product understanding
• Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays
• Experience working with multicultural, globally distributed teams and across time zones

Comfort using AI tools to improve research workflows while maintaining research rigor, ethics, and data privacy

• 2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scoping and delivering research
• Strong grasp of UX research theory and qualitative methods, and ability to select the right approach for the question at hand
• Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives
• Excellent communication skills, including clear writing, confident facilitation, and engaging presentations to cross-functional teams
• Strong project management skills, able to run multiple studies concurrently, meet deadlines, and keep stakeholders aligned
• Collaborative, curious, and detail-oriented
• Enjoy solving complex problems and working closely with others
• Able to quickly build rapport and credibility with diverse participants and stakeholders
• Passion for video games and player experience
• Fluency in English, written and spoken
• US work authorization: You are able to join the team without going through additional authorization
• Understanding of the game development process, live-service, and free-to-play (F2P) models
• Experience playing Wargaming titles
• Experience conducting longitudinal studies and complex playtesting programs
• Ability to mentor peers or contribute to team research standards and best practices
• Leadership skills or interest in growing into broader ownership over research initiatives

Fluency in languages other than English

Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills

• Additional paid time off Birthday Leave and Marriage Leave, Compassionate Leave
• Parental Leave Benefits
• Flexible working hours
• Video game areas, Table tennis set up, and more..
• Health Insurance (including family coverage), 401k plan
• Mental well-being program (iFeel)
• Wellbeing perks (Dedicated Well-being room)
• Career development and education opportunities within the company
• Employee discounts
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events
• Seniority Awards

Referral program - you can recommend the best talents to the Company and receive a reward