• The Senior Customer Success Manager (CSM) will manage a smaller number of high-value strategic Payroll accounts, developing and executing account strategies to ensure long-term success and retention
• This role proactively identifies and mitigates risks, builds strong relationships with senior stakeholders, drives product adoption and feedback, and coordinates internal teams to deliver exceptional day-to-day customer experiences
• Accounts: Focus on a smaller number of high-value strategic accounts with an emphasis on Payroll; develop and execute comprehensive account strategies for long-term success
• Risk: Proactively identify risks before they occur and rally internal stakeholders and project management to address customer issues in a timely manner to optimize customer sentiment
• Relationships: Build relationships with senior stakeholders, develop a deep understanding of the customer's business and hiring plans, define success outcomes, create and execute success plans, and host regular business reviews

Product: Act as the voice of the customer by collecting product and operational feedback; prioritize requirements based on risk, urgency, and revenue impact; and project manage internal stakeholders to deliver priority items while setting expectations with customers

• Deliver a high-quality day-to-day customer experience and coordinate with internal teams to ensure timely responses and completion of customer requests

Drive adoption of platform features to improve customer experience and retention

• Minimum of 6+ years of relevant work experience, including client-facing experience
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Proven relationship builder who remains calm under pressure and celebrates partner successes
• Quantitatively inclined and data savvy; able to draw actionable conclusions from complex data sets and synthesize numbers into recommendations
• Reliable, motivated self-starter with a growth mentality who thrives in fast-paced environments and roles with high responsibility
• Strong analytical foundation with the ability to manipulate and synthesize data and a solid track record of achievement and measurable impact

Global Payroll experience

## Compensation & Benefits

• Salary range: Not specified
• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country

Flexibility of remote work, including optional We