• This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals

In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency

Partner with Product, Engineering, Support, and Sales teams to drive account success

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 5+ years experience in network engineering, architecture, support, or design
• 5+ years experience in service delivery or technical account management in post- and / or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT / ICS, biomedical, or traditional IT infrastructures
• Knowledge of healthcare / ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems

Ability to travel up to 2025% per quarter

Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)

• Salary range guidance for this position is : $130,000 - $165,000

The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates