• The Customer Experience Colleague plays a vital role in creating a welcoming and efficient shopping experience for customers
• This position is responsible for greeting customers, providing assistance, supporting membership services, ensuring smooth checkout processes, and maintaining store security
• The role also involves cash handling, customer service, and contributing to overall store operations
• Greeting and Entrance/Exit Functions:
• Welcome each customer with a warm smile and friendly greeting
• Offer assistance and guide customers to specific departments or products
• Provide customers with promotional information or store flyers as needed
• Assist with u-boat distribution
• Ensure security by monitoring entry and exit points to deter potential theft
• Check receipts at exits to verify purchases
• Thank customers as they leave and invite them to return
• Explain the membership sign-up process and benefits accurately
• Process new memberships and handle card replacements
• Assist with membership-related inquiries, cancellations, and reinstatements
• Conduct membership drives and promotions as directed
• Checkout Procedures:
• Accurately scan and process customer items
• Handle fragile items with care
• Process various payment methods including cash, cards, and mobile payments
• Apply discounts and promotions correctly
• Thank customers for their business and encourage them to return
• Customer Service:
• Maintain a positive and helpful attitude throughout the shift
• Address customers by name when possible to personalize interactions
• Assist with price checks and handle returns and exchanges according to store policy
• Escalate complex issues to supervisors when necessary
• Cash Handling:
• Perform cash counts at the beginning and end of each shift
• Maintain an organized and secure cash drawer
• Conduct regular cash drops to secure large amounts of cash
• Report any discrepancies to management immediately
• Store Maintenance:
• Ensure entrance, exit, and checkout areas are clean and organized
• Perform regular u-boat retrieval and assist with store zoning during slower periods
• Report maintenance issues promptly to management
• Support loss prevention efforts by staying alert and reporting suspicious activity
• Assist with store opening and closing procedures
• Help with seasonal display setups and cross-train in other departments during peak times or staff shortages
• Communication and Teamwork:
• Attend daily pre-shift meetings for updates and announcements
• Relay relevant information during shift changes
• Communicate effectively with team members across all departments
• Participate in team meetings and training sessions
• Safety and Security:
• Maintain knowledge of emergency procedures and store exits
• Report all accidents or injuries immediately
• Follow proper lifting techniques when handling heavy items
• Adhere to all cash-handling security protocols
• Continuous Improvement:
• Stay updated on product knowledge, store promotions, and membership benefits
• Seek feedback on performance and actively work on areas of improvement

Participate in additional training opportunities as offered