• In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our largest customers and your skills will be instrumental in driving revenue
• The Account Manager (AM) will manage a portfolio of approximately 120 accounts in our enterprise segment
• Working closely with your Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers; organizations that shape the industries we serve
• Drive Account Growth : Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets
• Develop Strategic Account Plans : Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders : Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy
• Collaborate with Cross-Functional Teams : Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively
• Leverage CRM for Insights : Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies
• Travel to Strengthen Relationships : Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs

Data-Driven : Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients

• Quality : conversations that feel authentic and on-brand
• Experience : effortless shopping from chat to checkout
• Re-engagement : personal, 1-1 dialogue instead of noisy marketing
• Experienced Account Manager : 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR
• Strategic Problem Solver : Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes
• Excellent Communicator : Strong verbal and written communication skills, capable of translating technical concepts into business value
• Results-Oriented : Focused on achieving and surpassing growth and retention goals
• Highly Organized : Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment
• Technically Savvy : Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies

Adaptable and Resilient : Thrives in a startup-like setting, navigating challenges with tact and composure

• Perks & Benefits
• 5-week vacation (We follow each country's appropriate PTO Laws)
• Paid sick leave
• Paid parental leave (16 weeks)
• MacBook Pro
• Personal credit card to buy lunches (you'll have your own Gorgias credit card)
• We provide private health insurance and retirement pension
• Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
• Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope

This also covers individual coaching!)