• The Senior Director, Strategy & Planning is a highly strategic and execution-focused role that exists to amplify the impact of the VP by driving alignment, prioritization, and operational efficiency across the organization
• Acting as a trusted advisor and integrator, this position ensures that the VP's vision and priorities are translated into actionable plans, executed effectively, and communicated clearly across stakeholders
• The role is responsible for managing the VP's operating cadence, facilitating decision-making, coordinating cross-functional initiatives, and overseeing critical communications and strategic deliverables
• Success in this role requires a strong mix of business acumen, organizational savvy, and the ability to navigate complexity while maintaining focus on outcomes
• Strategic Planning & Prioritization – Drive alignment around the VP’s priorities, orchestrate annual and quarterly planning cycles, and ensure focus on the most critical initiatives across the technology organization
• Executive Decision Support – Provide analysis, context, and recommendations to support effective and timely decision-making by the VP and their leadership team
• Operating Rhythm & Governance – Manage the VP’s calendar of business reviews, staff meetings, leadership forums, and ELT engagements; ensure agendas are focused, materials are high quality, and outcomes are actionable
• Cross-Functional Program Execution – Lead or support the execution of team-wide technology initiatives, ensuring accountability, coordination, and progress tracking
• Internal Communications & Messaging – Develop executive-level communications, presentations, and messaging to align stakeholders and reinforce key strategic narratives across the organization
• Metrics, Reporting & Insights – Oversee development of dashboards and performance indicators that provide visibility into organizational health, progress on key initiatives, and operational risks
• Special Projects & Confidential Initiatives – Serve as a go-to leader for high-priority, time-sensitive efforts requiring discretion, judgment, and broad organizational perspective
• Risk Awareness - Monitor emerging organizational or delivery risks, surface early indicators of misalignment or friction, and recommend proactive interventions to maintain strategic and operational momentum
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job
• This role operates with a high degree of coordination and influence key decisions are typically made in collaboration with or delegated by the VP
• Recommend agenda priorities, meeting structures, and follow-ups for the VP’s leadership cadence
• Coordinate across teams to drive execution of agreed-upon initiatives and ensure accountability to timelines
• Draft executive-level communications and presentations for VP approval
• Identify and flag risks, misalignments, or resource constraints to the VP with recommended actions
• Facilitate alignment among IT leadership on cross-functional efforts, escalating unresolved issues to the VP as needed
• Final decisions on strategic direction, personnel, budget, and public-facing communications remain with the VP
• Technology Roadmap Alignment – Recommending adjustments to initiative sequencing or scope across business units or functions, with VP and enterprise PMO approval
• Investment and Resource Tradeoffs – Proposing shifts in resource allocation, budget phasing, or staffing priorities that require VP and Finance leader approval
• Strategic Initiative Sponsorship – Identifying or suggesting sponsorship models and executive owners for major programs, requiring endorsement from IT LT members
• Leadership Communications – Shaping key narratives for town halls, board updates, or enterprise announcements, finalized with VP and Comms team input
• Risk and Escalation Management – Raising cross-functional risks or delivery issues and recommending paths forward, requiring approval from impacted functional leaders
• Governance Structure Adjustments – Recommending updates to steering committees, review cadences, or decision-rights frameworks with VP and business stakeholder alignment

Metrics and KPI Definition – Working with IT leaders to propose updates to performance measurement frameworks, reviewed by the VP and Strategy/Finance teams

• Bachelor’s Degree – A degree in Information Technology, Business Administration, Finance or a related field
• Master’s Degree (MBA or equivalent) with a focus on strategy, operations, or technology management
• 8–12 years of progressive experience in technology within large, matrixed organizations
• Proven experience supporting senior executives or working in highly visible roles requiring discretion, sound judgment, and influence
• Strong track record of leading cross-functional initiatives and aligning diverse teams to deliver complex programs
• Demonstrated ability to craft high-quality executive-level communications and strategic deliverables including preparation of board materials, leadership presentations, and organizational messaging
• Experience with IT sourcing and vendor management, including contract review, vendor performance tracking, and alignment with service-level expectations
• Exposure to M&A integration and organizational change, particularly aligning technology teams, roadmaps, or platforms post-acquisition
• Experience operating in global or multi-regional environments, coordinating across time zones, cultures, and business models
• Certifications in project management (PMP), business relationship management (BRMP), change management (CCMP)
• Project & Program Management – Skilled in managing complex, cross-functional initiatives using agile, waterfall, or hybrid delivery methods; familiarity with tools like Planview and Smartsheet
• Data Analysis & Reporting – Ability to interpret and synthesize data into actionable insights, proficiency with Excel, Power BI, or other analytics and dashboard tools
• Fluency in English
• Up to 25% travel to various sites including Global Service Center
• Decisions to be made independently without direction or supervision:

Organizational Changes – Drafting recommendations for org design, role clarity, or team integration that need to be approved by the VP and People/HR partners

• Familiarity with IT planning, financial management, and governance processes, including budgeting cycles, investment reviews, and performance tracking
• Executive Communications – Expertise in crafting high-quality presentations, board materials, and strategic communications using tools like PowerPoint and Word, with a strong emphasis on clarity, simplicity, storytelling, and stakeholder alignment
• IT Financial Acumen – Understanding of IT budgeting, forecasting, cost allocation models (e.g., gross/net), and financial performance metrics

Contract Review & Vendor Coordination – Ability to review and interpret technology contracts, statements of work, and service-level agreements, coordinating with procurement, legal, and vendor management teams to ensure alignment with strategic goals, budget constraints, and compliance requirements

• Strategic Planning Tools – Proficiency in tools and methodologies for enterprise planning, portfolio management, and prioritization frameworks (e.g., OKRs, balanced scorecards, strategic roadmaps)
• Technology Fluency – Strong understanding of core IT functions (e.g., infrastructure, applications, cybersecurity, data, architecture) and how they enable business outcomes

Collaboration Platforms – Proficiency in enterprise collaboration tools (e.g., Microsoft 365, Teams, SharePoint, Confluence) to manage workflows and drive team coordination