• It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA
• Lead 5-15 customer implementations simultaneously
• Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
• Leverage your deep product expertise to build customers’ contracting processes in Ironclad and/or enable customers to build and set up their systems independently
• Lead challenging conversations with customers to reset expectations and address product feedback
• Advise customers on trade-offs that balance project timeline and their implementation goals
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product
• Stay up-to-date on product releases and learning the latest product functionality
• Proactively identify opportunities to improve our team’s implementation processes

Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty

• Passion for learning new technologies and driving outcomes through technical solutions
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
• Ability to successfully navigate customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
• Curiosity for understanding customers’ goals and values
• Familiarity with CLM (contract lifecycle management) and legals ops business processes
• Experience learning and adapting quickly to a growing organization

Ironclad’s Values: Drive, Intent, Integrity, and Empathy

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers
• Base Salary Range: $122,000 - $136,000
• The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters
• The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate

Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development $122K – $136K