• Contracts move faster, insights surface instantly, and agents push work forward, all with you in control
• They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success
• Lead 5-15 customer implementations simultaneously
• Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
• Leverage your product and industry expertise to design and build customers' contracting processes in Ironclad
• Enable customers to build and maintain their Ironclad instances
• Lead challenging conversations with customers to reset expectations and address product feedback
• Advise customers on trade-offs that balance project timeline and their implementation goals
• Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team
• Proactively identify opportunities to improve our team's implementation processes
• Respond to customer escalations in a way that inspires confidence and customer loyalty

Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers

• Passion for learning new technologies and driving outcomes through technical solutions
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
• Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams
• Curiosity for listening and understanding customers' goals and values
• Familiarity with CLM (contract lifecycle management) and legals operations business processes
• Experience learning and adapting quickly to a growing organization

Ironclad's Values: Drive, Intent, Integrity, and Empathy

• Base Salary Range: $120,000 - $140,000
• The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters
• The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate

Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development

• US Employee Benefits at Ironclad:
• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun

And most importantly: the opportunity to help build the company you want to work at *UK Employee-specific benefits are included on our UK job postings