- Support institutional client relationships: As an Account Management Associate, you will assist in managing relationships under the guidance of Senior Account Managers across various client segments
- Collaborate closely with sales, operations, onboarding, and other institutional teams
- Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution
- Enhance client experience: Work alongside Senior Account Managers to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams
- Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite
- Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary
- Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required
- Organize client feedback: Collect and structure client feedback for internal teams such as Operations, Engineering, and Product
Help identify bugs, incidents, and opportunities for product enhancements
