• The Manager, Talent Operations will play a critical role in ensuring the smooth and efficient operation of Xometry's People department
• This position will oversee data related to the employee life cycle, from onboarding to offboarding, and will be responsible for maximizing the employee experience
• Additionally, the Manager will oversee the HR Help Desk, providing support and assistance to employees
• Provide leadership, strategic guidance, and comprehensive development opportunities to a high-performing team of HR Operations professionals
• Foster a collaborative and results-driven environment, empowering team members to excel in their roles
• Ensure the team is equipped with the resources and knowledge to contribute significantly to the overall success of the HR function and the organization
• Employee Life Cycle Management:
• Oversee data related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding
• Develop and implement processes to ensure a seamless and positive employee experience throughout the employee tenure at Xometry
• Manage employee records and data privacy compliance
• Oversee the HR Help Desk, providing timely and accurate support to employees on a variety of HR-related matters
• Train and manage HR Help Desk staff to ensure they have the knowledge and skills to effectively assist employees
• Provide reporting around important Help Desk metrics, including SLAs, first response resolution, etc
• HR Systems and Technology:
• Manage and optimize HR systems and technology, including HRIS, ATS, and performance management tools
• Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden
• Data Analysis and Reporting:
• Analyze HR data to identify trends and insights that can be used to improve HR practices and policies
• Develop and maintain key HR metrics and reports
• Compliance:
• Ensure compliance with all applicable employment laws and regulations

Stay up-to-date on changes in employment law and regulations and implement necessary updates to HR policies and procedures

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 7+ years of experience in HR Operations, with at least 3 years in a supervisory role
• Strong knowledge of employment law and regulations
• Excellent organizational and time management skills with the ability to work independently and as part of a team
• Experience in a high-growth technology company
• Certification in Human Resources Management (SHRM-CP, PHR)
• Experience with data analytics and reporting tools

Ability to work onsite 3 days a week (Mondays, Tuesdays, and Thursdays) at our Waltham, MA office

• The estimated base salary range for new hires into this role is $103,000-$134,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location

We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more