• This role is perfect for someone who thrives in dynamic IT environments and enjoys solving problems for a variety of clients
• You’ll work alongside experienced engineers and other Tier I IT Support Desk Technicians
• You will contribute mostly to daily support tasks, but you will be challenged with involvement in larger projects as your knowledge and skills grow
• Provide frontline technical support via phone, email, and on-site visits
• Monitor and manage alerts and support queues through the internal HubSpot ticketing system
• Document actions taken in tickets to support billing and ongoing service quality
• Escalate advanced tickets to senior technicians
• Troubleshoot and resolve hardware, software, telecom, and network connectivity issues
• Install, configure, and test desktop/laptop systems and network devices
• Assist with small IT projects and support senior technicians on larger deployments
• Communicate effectively with clients, especially when providing guidance or ETA updates
• After-hours on-call rotation shared by all technology team members if promoted to full-time status
• Learn new technologies quickly and apply them in a hands-on environment
• Coordinate with vendors or third-party service providers when needed
• Maintain a clean, professional, and organized approach to support requests
• Identify and communicate continued educational needs
• Additional Responsibilities if hired Full-Time

• 2+ years in IT support (or equivalent IT coursework)
• Understanding of Microsoft 365 administration at the tenant level, such as user provisioning, license management, and basic configuration
• Strong interpersonal, customer service, and documentation skills
• Basic networking knowledge (routers, switches, firewalls)
• Sincere drive to constantly learn, improve, and grow
• Ability to lift up to 40 pounds and navigate office environments

Driver’s license and insurability to drive the company vehicle

Working knowledge of Windows 10/11 at the administrative level, including setup, configuration, troubleshooting, and basic scripting

• Company laptop and tools provided
• Company vehicle to use for client visits
• A supportive, flexible work environment with room to grow
• Opportunities to work in a variety of technologies and client environments
• 50% employer-paid health, dental, and vision coverage
• IRA plan with 3% company match (after 1 year of service)
• Paid time off (9 vacation days, plus sick/personal days)
• Life insurance and other benefit options

Paid professional development or certification reimbursement