• Bolt is looking for a Merchant Onboarding Technical Support (L2) specialist to guide merchants through the most complex stages of onboarding
• You’ll partner closely with Implementation Managers, Product, and Support Engineering to diagnose issues, provide code-level insight, and ensure merchants go live successfully
• This is a hybrid implementation-support role - you’ll troubleshoot integration problems, read and understand code, anticipate downstream issues, and communicate directly with merchants
• You’ll act as a bridge between implementation and engineering, helping merchants achieve fast, stable, and scalable launches
• Serve as the technical escalation point for merchant onboarding and configuration issues
• Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows
• Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus)
• Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams
• Identify potential risks and dependencies (“When we fix this, what else will they need?”)
• Develop reusable solutions and documentation for recurring issues
• Support merchants in test and production environments through to launch
• Participate in merchant calls and debugging sessions when needed
• Create internal tools, code snippets, and templates to improve visibility and speed

Participate in the technical support on call rotation

• Deep understanding of REST APIs, authentication, and system integrations
• Strong communication skills with both engineers and non-technical stakeholders
• Analytical and proactive - able to see beyond the surface issue to root cause and prevention
• Strong ownership - you manage merchants and internal follow‑ups independently
• Experience with Shopify, BigCommerce, Magento, or Salesforce Commerce Cloud
• Familiarity with Postman, Datadog, GitHub, and browser developer tools
• Prior exposure to payments, risk, or checkout systems
• Ability to write and maintain light automation or scripts
• Experience mentoring or guiding peers on technical troubleshooting

Please note that this is a contract-to-hire opportunity, with the option to convert to full-time after 3–6 months

3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce

• The estimated compensation for the contract period is a flat monthly fee of $6,667 USD (all-in, no benefits)
• Upon full-time conversion, the role will include RSUs and standard employee benefits
• Comprehensive health coverage: Medical, dental and vision
• Remote-first workplace
• Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
• Paid parental leave
• Competitive Pay
• Retirement plans

Virtual and in-person team & company events