• The product focuses on enhancing customer support and service operations through Salesforce Service Cloud and OmniChannel capabilities, integrating AI-driven efficiencies for a seamless user experience across support and knowledge platforms
• As a Senior Product Owner, you will report to the Lead Product Manager and take full accountability for the success of your product area
• You will translate business requirements and strategic direction into a clear, inspiring roadmap that delivers measurable value for global operational teams
• With a strong MVP-first mindset, you will balance stakeholder demands, technical feasibility, and business impact to create clarity, alignment, and scalability in a complex ecosystem
• Translate product strategy into an actionable roadmap and own delivery end-to-end
• Prioritize backlog effectively with an MVP-first approach balancing business impact and technical feasibility
• Bring structure and clarity to ambiguous problem spaces
• Lead product discovery by framing problems, defining scope, and validating value early
• Collaborate cross-functionally with SMEs, engineering, and design teams to test hypotheses and iterate toward value
• Build trusted relationships with global stakeholders ensuring alignment and transparency
• Communicate progress, trade-offs, and success metrics clearly and concisely
• Act as the product evangelist within the team, articulating the vision and "why" behind initiatives
• Own the product backlog including writing user stories and acceptance criteria
• Define and track KPIs to measure adoption, engagement, and delivered value, using insights to drive iterations
• Champion AI-driven efficiencies and automation to improve BAU processes
• Share knowledge and mentor junior Product Owners
• Promote scalable practices for high-quality and predictable delivery

3-5 years' experience building global B2B products in complex environments

• Hands-on experience with Salesforce Service Cloud and OmniChannel (mandatory)
• Salesforce Admin Certification is a strong plus
• Background in Travel, Support Platforms, Help Centers, or Knowledge Hubs is beneficial
• Strong agile delivery skills with proven experience leading ceremonies and collaborating cross-functionally
• Data-driven decision-maker experienced in measuring product adoption and value
• Experience using AI or automation to enhance workflows or product operations is an advantage

Excellent communication and stakeholder management skills with the ability to work autonomously