- The HJ Sales Assistant supports the growth of the High-End business and VIP client journey through strong attention to detail, hospitality, and a service‑oriented mindset
- You will be responsible for supporting dedicated HJ Sales Experts in preparing for and executing bespoke appointments while maintaining the High-End product category within the boutique
- You are highly committed, always strive for results and excellence, while being a true team player and investing as a key stakeholder in the development of the HJ activity within the boutique
- If/when you are not supporting HJ activity, you will support the broader boutique business needs as directed
- Prepare and assist in private viewing appointments with the HJ Sales Team
- Prepare viewing rooms for client appointments ensuring all products and resources are ready
- Support all hospitality elements of HJ appointments, including beverage service and light bites
- Interact with clients and provide exceptional service with the highest level of courtesy and professionalism
- Assist the HJ Sales team by moving products to and from the viewing room during appointments
- Manage the client wishlist in the product management catalogue, capture relevant notes of the client’s product interests, and recap to the HJ Sales Team after the appointment
- Anticipate Sales Team and client needs and act swiftly, decisively, and properly
- Uphold the Cartier image by maintaining a professional demeanor at all times and acting as an ambassador of the Maison
- As needed, travel to local boutiques, events, or offsite locations with the HJ Sales Team to support bespoke appointments
- Support the HJ Sales Team in strategic business actions
- Follow up and report on pending HJ deals using the opportunity management tool
- Assist the HJ Sales team with client development actions as needed, such as creating wishlists, fulfilling gifting ideas, and booking reservations
- Support the HJ Sales Team with computer tasks such as expense reports, email proofreading, and printing
- Handle client insurance valuation requests from the HJ Sales Teams in an accurate and timely manner
- Partner with all departments and colleagues to ensure an exceptional guest journey
- Consistently monitor and follow up on client care‑service matters leveraging the appropriate stakeholders
- HJ Operational support, knowledge, and compliance
- Set‑up and break down High Jewelry product displays for opening and closing
- Conduct inventory counts as required
- Partner with Visual Merchandising to ensure correct displays, including adjusting displays when products are transferred out
- Partner within the Operations team to ensure all High-End pieces are tagged correctly and are in first‑choice condition
- Update and maintain an active HJ library (i.e., Product News, Collection books)
- Submit transfer requests for High-End product and follow up on all pending transfers to ensure arrival times are met
- Understand and comply with all Cartier security and operational procedures (product handling, inventory control, etc)
- Organize relevant logistics for shipping and hand deliveries
- Support the larger boutique with general operational and hospitality tasks as needed when not supporting HJ activities
- Remain thoroughly up-to-date on the full range of the High-End product offer, including all pieces located in the boutique and region
Develop a deep knowledge of Cartier, its creations and stories, as well as the luxury marketplace, industry news, and the competition
