• The Video Teller Specialist delivers exceptional member service through Verve’s Interactive Teller Machine (ITM) channel
• This role supports members with financial transactions, product education, and service referrals in a digital environment
• Specialists are expected to embody Verve’s culture of proactive service, personalized support, and continuous improvement
• Facilitate a wide range of member transactions via ITM, including but not limited to deposits, withdrawals, payments, check cashing, and cash advances, while ensuring accuracy, compliance, and a positive member experience
• Enroll or modify payroll allocations and ACH per member request
• Order and re-order checks and check cards for members
• Provide exceptional member service while maintaining confidentiality
• Identify members’ needs and refer appropriate products and services
• Actively seek referral opportunities
• Support the achievement of individual and team sales goals
• Verify and balance currency, coin, and checks in the cash drawer at the end of each shift
• Comply with BSA/AML and OFAC regulations relevant to the position
• Complete all required annual online compliance training
• Attend required sales, service, and departmental training to enhance skills
• Demonstrate the Credit Union’s philosophy and adhere to Patch Values in all interactions
• Foster a culture of solutions, innovation, and continuous improvement
• Perform all other duties as assigned
• Recognize and act on opportunities to refer relevant products and services
• Operate ITM systems and core Member Service platforms confidently
• Learn and stay current on product offerings and services

Perform tasks with precision, especially in fast-paced environments

• High school diploma or equivalency required
• Saturday hours are required on a rotating basis
• Convey friendliness, professionalism, and enthusiasm through digital channels
• Demonstrate strong verbal and written communication skills
• Maintain a service-oriented mindset with a proactive approach to identifying member needs
• Demonstrate basic computer literacy (keyboard, mouse, standard software)
• Accurately and efficiently enter and update member financial records
• Apply accurate math skills, including handling cash denominations and calculations
• Work independently with minimal supervision
• Manage multiple priorities and make sound decisions under pressure
• Adapt to new systems, processes, and challenges with a problem-solving mindset
• Adhere to all Federal and Credit Union regulations relevant to the role
• Read and interpret policies and procedures effectively

Uphold digital communication etiquette and professional standards

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D

Employee Assistance Program