• The Customer Support Specialist I provides front-line assistance and administrative support to customers, Sales, Facility Operations, the Customer Service Manager and site management
• The role focuses on processing orders and documentation, coordinating office services (data entry, clerical work, records control), and facilitating timely and accurate communications to ensure customer satisfaction and regulatory compliance
• Provide assistance and support to internal and external customers via phone, email, and in person to obtain information and ensure accurate and timely waste profile approval
• Assist customers with waste characterization and related documentation in accordance with facility, state, and federal regulations
• Process orders, prepare correspondence, memos, reports, and waste shipment summaries; prepare manifests for mailing, scanning, or emailing
• Maintain customer profiles and contract filing systems; coordinate completion of profile and contract forms, collect deposits, prepare change of address records, and issue discontinuance orders
• Research operational concerns, questions, and discrepancies; review billing adjustments as needed

Expedite the steady and courteous flow of incoming/outgoing telephone and email communications and perform other related duties as assigned

• No specific education requirement listed in the posting; duties indicate suitability for entry-level candidates (0 years experience required)
• Customer service oriented with the ability to actively listen to customers to understand requests and provide timely support
• Strong communication skills and attention to detail to prepare and review documentation and reports accurately

Ability to follow facility, state, and federal regulations related to waste characterization and documentation

Ability to operate common office equipment such as scanner, calculator, copier, computer, and facsimile; proficient with data entry and clerical tasks

## Compensation & Benefits

• Pay Range: $18.92 - $28.38 per hour
• Eligible employees can elect to participate in comprehensive medical, dental, and vision coverage
• Health care and dependent care spending accounts (e.g., HSA/FSA)
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)

Bonus plan referenced as "Rewarding Compensation and Benefits."