• Forget about dealing with strangers, renting cars, five flights of stairs, impossible doorways, and hours of assembly
• We are seeking a motivated and reliable Field Associate to join our team and play a pivotal role in delivering exceptional customer experiences
• As a Field Associate, you will be responsible for safely and efficiently picking up and delivering furniture to our valued customers' homes
• Your attention to detail, customer service skills, and commitment to quality will contribute to the overall success of our brand
• Safely transport, load and unload furniture items from the warehouse to customers' homes, ensuring that all items arrive in excellent condition without causing damage to customer homes or property
• Skillfully handle, transport, and set up furniture items, ensuring they arrive in impeccable condition and fit seamlessly within apartment spaces
• Deliver an unparalleled white glove experience to our customers room of choice that reflects Kaiyo's commitment to excellence and sustainability
• Adhere to all traffic and safety regulations to ensure the safety of yourself, your team, and the public during deliveries
• Collaborate effectively within a 2-person team, ensuring seamless furniture delivery and setup in customers' homes, including apartments
• Provide exceptional customer service by communicating effectively with customers, addressing any inquiries, concerns, or delivery-related questions
• Inspect and assess furniture items for any defects, damages, or missing parts before pick-up/delivery, reporting any issues to dispatch
• Collaborate with the logistics team to ensure accurate picking and staging of furniture items for delivery
• Securely pack items in the truck for transport back to the warehouse, preventing any damage during transit
• Collaborate with colleagues and supervisors to continuously improve delivery processes, customer satisfaction, and operational efficiency
• Comfort with standing, walking, bending, and kneeling for extended periods
• Competent operation of delivery vehicles, including 16ft and 26ft box trucks, and related equipment
• Ability to perform warehouse tasks, including loading and unloading items based on customer needs
• Pickup/deliver furniture in all weather conditions (year round) barring extreme weather situations

Work in a customer’s home as required

• Willingness to take on any task, regardless of its level, as part of a collaborative team
• Proficient in using mobile devices for work-related transactions
• Clean driving record: No more than 1 moving violation (speeding tickets, reckless driving, or other moving violations)
• Must be able to work any one weekend day and any three weekdays as a part of your regular work schedule based on business needs
• Must be able to work extra hours in addition to a regular work schedule based on business needs
• Open ability to work holidays as needed
• Valid drivers license in the state that you are applying
• Since our deliveries involve crossing state lines, you need to be at least 21 years old to drive a truck
• Valid driver’s license—no CDL required
• Pass the DOT physical
• Excellent customer service and driving skills

Able to maneuver up to 150+ lbs with dollies or via team lift, both within the warehouse and into the customer home

Ability to navigate & drive throughout operating areas (cities [including NYC], suburbs, & rural areas) while using Google Maps, Waze, or other GPS software/apps

• Medical, dental (free), vision (free), life (free), and long-term disability (free) insurance are provided
• 401k with a 4% company match
• Gym reimbursement
• Paid time off
• Paid Holidays
• Training and Career Development
• We also offer a generous $750 Referral Bonus to our employees who help us find great talent!