• This individual works independently in partnership with the Underwriting department to analyze business practices and identify, define, and model requirements and specifications for a variety of processes, procedures, and projects
• This position leverages data, knowledge, and quality assurance practices to develop insights and make recommendations to improve business results
• Document current routine business processes typically spanning a single business function and measure performance
• Analyze issues and propose potential solutions and options to increase process automation, improve efficiency and increase accuracy
• Prepare basic modeling of proposed process changes, including various options based on analysis of issues and potential solutions
• OVERSIGHT OF PROJECT REQUIREMENT GUIDELINES AND BENCHMARKING
• Define and offer recommendations regarding existing plan and project requirements
• May work with multiple leaders on multiple projects at any one time
• Define requirements and specifications for new development or enhancements to proprietary applications
• Compare current process performance to specified benchmarks
• Review existing metrics and benchmarks based on implementation of proposed improvements
• PROJECT LEAD

Maintain project plan repository including comprehensive project documentation with critical milestones, progress, issues, etc to ensure adequate progress on key initiatives

• Execute processes and procedures to achieve effective initiative / project implementation with successful outcomes
• Tracks performance throughout duration of project to ensure timely outcome and alignment with business goals
• Takes necessary steps to address issues and find solutions
• PROCESS STRATEGY
• Liaison with other teams and develop partnerships; create and foster positive, collaborative working relationships across the broader organization
• Maintain quality assurance procedures; coordinate testing plans and consolidate testing feedback
• Research quality assurance control standards, procedures and practices
• Learn and maintain general department-level knowledge and basic job-related IT knowledge; continuously improve and grow knowledge

Assist with special projects as assigned

• Education: Bachelor’s degree from an accredited educational institution in Business, Finance, Computer Science, or Project Management required
• Combination of education and relatable experience acceptable in lieu of degree
• Business acumen and understanding of workers compensation, project management, and business analytics
• Ability to perform data collection and reporting
• Sound understanding of Microsoft Office applications and ability to learn proprietary software
• Critical Thinking: Ability to think critically and adapt quickly in a flexible and dynamic environment
• Proactive and inquisitive in approach to work
• Ability to derive appropriate conclusions and apply on the job
• Language Ability: Ability to read, analyze, and interpret business and professional journals, and technical procedures
• Ability to write and interpret business correspondence and reports
• Ability to effectively present information and respond to questions on a high level and with other interdepartmental partners both in individual conversations and presentations to groups
• Able to compute rate, ratio, and percent and to interpret graphs
• Familiar with the time value of money
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Able to deal with problems involving several concrete variables in standardized situations with limited data

Math and Reasoning Ability: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Work From Home Flexibility (up to 2 days per week upon eligibility)
• Modern Office Setting
• Free On-Site Fitness Facility
• Free On-Site Garage Parking
• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program

Diversity, Equity and Inclusion Program $65,640 - $85,210 a year This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law