• As a Customer for Life Payroll Consultant you will be the cornerstone of enterprise clients' ongoing payroll success
• This role combines technical payroll expertise, advanced calculation (Java) knowledge, consultative problem-solving, ticket resolution, training delivery, and customer advocacy to optimize payroll processes and ensure accuracy and compliance
• Proactive relationship management: build trust and rapport through regular check-ins, tailored advice, and strategic guidance aligned to each customer's business needs
• Continuous payroll optimization: provide consultative insights to refine payroll processes, identifying opportunities for automation, compliance, and efficiency improvements
• Work item ticket resolution: manage and resolve customer-submitted tickets using systems like Zendesk, Jira, or Zoho CRM, collaborating with internal teams to ensure timely and accurate resolutions
• Education & training: deliver ongoing training and resources to empower customers to use payroll tools effectively
• Issue resolution: troubleshoot and resolve payroll-related challenges professionally and promptly
• Feedback loop management: act as the voice of the customer, collecting feedback and relaying insights to internal teams to drive product and service improvements
• Collaboration: work closely with cross-functional teams including product, sales, and support to deliver seamless customer experiences
• System testing: test new system functionality following prescribed processes
• General duties: stay up to date with the latest system functionality and maintain high standards of service excellence

Manage billable targets: manage your client portfolio to ensure timely, high-quality payroll implementations while consistently meeting monthly billable hours goals

• Minimum 2 years' experience in Pay
• Space payroll consulting and demonstrable payroll consulting experience
• Full knowledge of payroll and basic HR legislation
• Experience with African country payroll legislation
• Script or similar programming experience and advanced Java calculation knowledge to support complex payroll calculations

Strong analytical and problem-solving abilities, ability to manage multiple accounts and priorities, excellent interpersonal and communication skills, and ability to work well under pressure

Advanced Microsoft Office skills (Excel, Word) and experience with ticketing systems (e.g., Zendesk, Jira, Service

## Compensation & Benefits

• Salary range: Not disclosed
• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Flexible remote work options, including optional We

Scalable benefits, rewards, and perks reflecting inclusivity and access for all employees