• Develop and execute critical workflows for custody product operations and support teams
• Support Custody product and feature launches with a focus on asset management, internal readiness and client experience
• Maintain documentation including operational procedures, support materials and internal databases
• Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows
• Triage and prioritize product features and enhancement requests

Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience

• 5+ years of experience managing projects, processes or client support operations
• Strong product operations or project management skills with a focus on risk reduction and efficiency gains
• Effective communication, problem solving and analytical skills
• Motivated by Coinbase’s mission and a client centric mindset
• A data-driven approach to problem solving and continuous improvement
• Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies
• Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls
• Background in financial services, digital assets or a highly-regulated industry
• Experience advocating for prioritized enhancements to tools, systems or procedures

Comfort adapting to changing priorities in a fast-paced environment