- This role is responsible for managing team member cases, processing reimbursements, coordinating registrations, and facilitating payroll interactions related to educational benefits
- The ideal candidate will ensure a smooth and efficient experience for employees pursuing educational development through the program
- Serve as a point of contact for team members participating in the education assistance program
- Track and manage individual cases from submission through completion
- Provide timely responses to inquiries and support requests
- Registration Coordination:
- Assist team members with course registration processes when applicable
- Maintain records of approved institutions, programs, and courses
- Monitor deadlines and ensure timely submission of required documentation
- Payroll & Compliance Support:
- Collaborate with payroll to ensure accurate tax treatment of reimbursements
- Maintain confidentiality and compliance with data privacy and employment regulations
- Support audits and reporting requirements related to the program
- Identify opportunities to streamline processes and enhance the employee experience
- Assist in updating program materials, FAQs, and internal communications
Support data collection and reporting for program evaluation and improvement
