• As our Senior It Support Engineer, your key responsibilities will include:
• Delivering 1st and 2nd line IT support for regional office users across endpoints, SaaS platforms, collaboration tools, and local infrastructure
• Acting as the local IT representative, managing walk-ups, deskside support, onboarding/offboarding, office technology, and vendor coordination (e.g., ISPs, AV, facilities)
• Triaging, prioritizing, and resolving tickets via JSM/Jira, Slack, phone, email, and face-to-face, with accurate categorization, documentation, and escalation of complex 3rd line issues
• Administering and maintaining standard operating environments (SOE) including Intune/Jamf policies, OS deployments, software packaging, and change/release management
• Monitoring endpoint and infrastructure performance using dashboards/alerts, escalating issues, and recommending improvements
• Developing and maintaining knowledge articles and user guidance to improve first-contact resolution
• Implementing process improvements and automation (e.g., PowerShell, Bash) to reduce manual effort
• Supporting local infrastructure projects and global initiatives, acting as the onsite lead for deployments, relocations, or upgrades
• Championing IT security best practices in daily support

Mentoring It Support Engineers and ensuring adherence to global standards and processes

• You should have experience working in an EUC administration and support role within a distributed/global environment
• Vendor coordination experience (ISPs, telco, facilities, hardware lifecycle)
• Strong communication and stakeholder engagement skills
• A proactive, service-oriented mindset with a focus on continuous improvement
• Ability to work independently while aligning with global IT standards
• Comfort mentoring junior colleagues and working across time zones and cultures
• Certifications in Windows, Microsoft Endpoint/Intune, or equivalent MDM tools are highly regarded
• Exposure to ITIL-aligned processes (incident, request, change, and problem management)
• Ability to manage projects and deployments in collaboration with global teams

Proficiency in English is required

• Proficiency in ticketing systems (JSM/Jira), endpoint & device support (Windows, macOS, mobile), and OS/software support (Microsoft 365, Ubuntu, Zoom, antivirus, SaaS apps)
• Strong knowledge of network fundamentals (Wi-Fi, VPN, DNS, DHCP, LAN/WAN) and troubleshooting
• Experience with MDM tools (Intune, Jamf), identity management (Azure AD, SSO, MFA), and security principles (RBAC, antivirus, firewall)

Familiarity with monitoring tools, scripting/automation (PowerShell, Bash), AV/conferencing support, and SaaS administration (M365)

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations

Employee Assistance Program & Wellbeing Initiatives