• The Account Executive, Enterprise Expansion, will manage a portfolio of enterprise accounts, driving growth and retention by collaborating with Customer Success Managers and engaging with executive stakeholders
• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets
• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy
• Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively
• Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies

Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs

• 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV)
• Proven track record of driving growth through expansion across portfolios exceeding $1M ARR
• Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships
• Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients
• Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes
• Strong verbal and written communication skills, capable of translating technical concepts into business value
• Focused on achieving and surpassing growth and retention goals
• Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment
• Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies

Thrives in a startup-like setting, navigating challenges with tact and composure

• 5-week vacation (We follow each country's appropriate PTO Laws)
• Paid sick leave
• Paid parental leave (16 weeks)
• MacBook Pro
• Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• We provide private health insurance and retirement pension
• Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
• Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope

This also covers individual coaching!)