• Job Description:
• Are you someone who naturally takes the lead when resolving challenging situations? Do people rely on you to handle difficult conversations with confidence and professionalism? If so, this could be the perfect opportunity for you.

At LUMA - Luxury Matchmaking, we are looking for a Customer Service Manager to oversee client interactions and ensure an exceptional experience for our members. This role is ideal for someone who is intuitive, solution-oriented, and experienced in managing escalations and high-touch client relationships. This is a remote position open to candidates in any location.

Apply today, we look forward to meeting you!

About Us:

Established in 2010 by April Davis, LUMA was founded on a passion for helping people find meaningful relationships. With an MBA, a background in Process Improvement, and years of matchmaking experience, April built a luxury matchmaking firm focused on delivering a more refined and effective approach to finding a partner.

Today, with more than 50,000 members (and growing), we are proud to have one of the largest databases of singles in the industry. We are equally proud of our team and strive to provide a positive, supportive work environment with flexibility and opportunities for growth.

Role Overview:

As a Customer Service Manager, you will be responsible for overseeing client communications, managing escalations, and ensuring a high level of service across all interactions. You will play a key role in maintaining client satisfaction and supporting the overall client experience.

• Manage and resolve client escalations and complex situations
• Oversee daily customer service operations
• Ensure a high standard of client communication and satisfaction
• Support and guide team members in handling client interactions
• Monitor performance and identify areas for service improvement

Maintain strong relationships with clients through proactive communication

• 5+ years of experience in customer service
• Direct-to-consumer (B2C) experience handling client complaints, escalations, and high-touch client interactions
• Proven ability to manage difficult clients and resolve complex situations professionally
• Excellent verbal and written English communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to work independently and make sound decisions
• Highly organized and detail-oriented
• Professional, articulate, and composed under pressure
• Reliable computer and a quiet, professional home office setup
• Flexible schedule (may include evenings and/or weekends)
• Required Experience:

• Salary: $3,000.00 - $7,000.00 per month
• This is a remote position open to candidates in any location.
• We strive to provide a positive, supportive work environment with flexibility and opportunities for growth.
• Дополнительная информация:
• Pay: $3,000.00 - $7,000.00 per month
• Application Question(s):
• Do you have 5+ years of B2C customer service experience handling complaints and escalations?
• Have you worked for a Professional Matchmaking or Dating Service firm? If yes, explain.

Work Location: Remote