• JOB TITLE: Critical Facilities Manager (CFM) REPORTS TO: SVP of Customer Success and Operations

YOUR ROLE: The Critical Facilities Manager (CFM) is responsible for overseeing all aspects of a large data center or campus, including operations, maintenance, compliance, and personnel management. This role requires strong leadership, strategic thinking, and a deep understanding of data center best practices. The CFM will lead and mentor a team of facilities professionals, ensuring the highest levels of uptime and reliability.

• Manage day-to-day customer relationship(s) and ensure proper planning, notification, reporting and prompt resolution of any issues to meet all Service Level Agreement commitments
• Build and foster a positive team environment through inclusion, empowerment, development, and open communication
• Create, implement, and maintain facility policies, procedures and organizational structure within the boundaries established by management and corporate policy while aligning with federal, state, and local operating regulations or laws
• Develop and coordinate maintenance agreements, maintenance procedures, testing procedures, and inspections, as well as internal and external audit support
• Provide 100% uptime of all critical systems including mechanical, life safety, access control, surveillance, monitoring, and control systems utilizing in-house and vendor support
• Develop emergency response, response management and incident reporting plans
• Ensure the pro-active delivery of facilities support, capital projects, maintenance planning, and business continuity/disaster recovery planning
• Develop and manage the operations and capital budgets
• Use comparative analysis to between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices
• Approve all electrical and mechanical corrective issues within the data center to ensure resolution while minimizing risk
• Perform quality control reviews of processes and completed projects to ensure accuracy, clarity, and continual improvement
• Audit CMMS work-orders, equipment history records, and schedules to help maintain 100% accuracy in documentation
• Review responses to deficiency reports and ensures necessary corrective action is taken
• Insist on strict adherence to change control activities
• Develop and administer a training program to further the professional growth of the facilities department and ensure a safe working environment for all departments
• Ensure all vendors and customers are abiding by critical facility work rules
• Support site specific accreditation efforts
• Be available onsite during business hours and on call at all other times
• Keep facility clean and free of debris, including overseeing property management such as janitorial services and landscaping
• Follow Skybox policies and procedures

Perform other work and special projects as assigned by Skybox leadership team

• May be required to participate in on-call rotation.
• Work in both indoor and outdoor environments with moderate to loud noise levels.
• Weekend work based on shift schedules to ensure an optimal critical facility environment.
• Moderate physical labor is required.

• Knowledge, Skills, Abilities and Competencies
• Strong client-service orientation and proven team player
• Proficiency in the Microsoft Office Suite
• Handling confidential information with professionalism and discretion
• Excellent verbal, written, and interpersonal communication skills
• Exceptional time and task management skills to meet strict deadlines
• Self-motivated to see tasks and projects to completion with minimal supervision
• Ability to interact positively and professionally internally and externally with all levels of an organization
• Exceptional organizational, quantitative, and problem-solving skills
• Ability to approach problems both logically and creatively
• Effectively manage teams and projects
• Proven results in budgeting, reporting, cost estimation, engineering knowledge, and personnel management experience
• Intimate knowledge of security and compliance relating to data center best practices
• Detailed technical knowledge for various systems such as: electrical distribution, emergency/standby power, HVAC, fire, and monitoring and control
• May lift 45 pounds or more, use fingers and hands, work on varying heights and ladders, crouch or crawl, and walk on uneven terrain at job sites.

ABOUT SKYBOX CRITICAL OPERATIONS: Are you driven by a passion for cutting-edge technology and the thrill of working in a dynamic, high-growth environment? At Skybox Critical Operations, we're powering the future of innovation using cutting-edge technologies in the data center space. We're a team of dedicated experts who thrive on pushing the boundaries of what's possible in critical infrastructure, and we're looking for passionate individuals to join us on this journey. At Skybox, we believe our people are our greatest asset. We foster a culture of collaboration, where every voice is valued, and every contribution is celebrated. We're committed to providing our employees with the tools, resources, and support they need to excel, both personally and professionally. This includes a comprehensive benefits package with generous 401k matching and immediate vesting, exciting opportunities for career growth, a robust health and wellness program, and a competitive time off policy. We also believe in giving back to our communities and fostering a fun and engaging work environment through employee events and social activities. JOIN OUR MISSION: As we continue to expand our operations, we're searching for a driven Critical Facilities Manager to join our team.