- In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets
- Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution
- Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others
- All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship
- Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Represent Samsara in internal customer meetings to address daily operational blockers
- Coordinate actively between the customer's internal teams to maintain project momentum outside of formal status calls
- Manage driver and vehicle profiles (adding/removing users, updating cost centers), annotate unassigned drive miles, and handle general system improvements
- Ensure the back-end system functions correctly, including auto-notifications for repeat offenders and escalations
- Ensure regulatory compliance (e.g., geofencing), providing required reports and predictive analytics, and ensuring behavioral scorecard and progressive accountability systems are working correctly
- Manage the "Unassigned Driving" queue by investigating root causes (e.g., forgotten logouts) and queuing corrections for client approval
- Manually audit vehicle and driver profiles to ensure Samsara data matches the system of record until automation is fully implemented
- Execute ad-hoc report requests to provide leadership with immediate high-level visibility
- Build and maintain drill-down reports for specific regions or divisions using Samsara's Advanced Custom Reports (ACR) module
- Proactively monitor for power disconnects, camera obstructions, and overdue check-ins
- Assist drivers with ELD entries, answering Hours of Service (HOS) questions (e.g., Personal Conveyance, Yard Moves), explaining violations, and troubleshooting mobile app issues
- Act as the Tier 2 subject matter expert for complex Hours of Service (HOS) questions that field supervisors cannot resolve
- Monitor the event "Closeout" process to ensure supervisors are correctly documenting disciplinary actions and notes before closing events
- Build bespoke Web-Based Training (WBT) modules, including executive kick-off videos
- Host bi-weekly open calls (e.g., Tuesdays 9-10 AM) to answer ad-hoc questions from field drivers and managers
- Maintain accurate device inventory tracking, track RMA status and spare hardware inventory
Champion, role model, and embed Samsara's cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices
