• As a Product Consultant (Commercial Banking), you are a subject matter expert and a trusted advisor in the US Commercial Banking domain
• You provide expert consultation and guidance to clients and internal teams during implementation projects, ensuring our digital banking solutions are effectively adapted to each bank's business and operational context
• Your role combines deep domain expertise with a hands-on implementation focus, supporting clients with product configuration, process design, testing, and readiness for production
• You work closely with project team members to align product capabilities with client needs, support feature mapping and data migration from legacy systems, and ensure a smooth end-to-end implementation journey
• You are a collaborative consultant who builds strong relationships, helps clients maximize platform value, and drives successful outcomes throughout the project lifecycle
• Ensures implementation success by driving product configuration, workflow alignment, and end-to-end delivery according to plan
• Supports client test planning and execution, ensuring coverage and quality throughout the testing cycle
• Proactively identifies gaps or risks during implementation and drives resolution to ensure project success
• Maintains accountability for deliverables, timelines, and client satisfaction metrics
• Demonstrates strong attention to detail and adherence to project governance, documentation, and internal reporting standards
• Maintains accurate timesheets, follows delivery processes, and ensures compliance with internal policies and mandatory training
• Applies structured delivery methodologies (Agile, Scrum, etc.) and promotes best practices within the team
• Stakeholder Management
• Builds trusted relationships with key client stakeholders, serving as a main point of contact for functional and domain-related discussions
• Communicates clearly and proactively with clients and internal teams to maintain transparency and alignment
• Balances client expectations and internal feasibility, effectively managing dependencies and potential conflicts
• Understands how implementation decisions impact the client's commercial outcomes and Backbase's value realization
• Supports internal teams by identifying opportunities for additional product adoption or optimization during delivery
• Ensures activities are delivered within the agreed scope, time, and budget, maintaining financial hygiene
• Collaborates closely with Business Analysts, Project Managers, Product Owners, and R&D to ensure a smooth implementation
• Contributes to team learning by sharing best practices, lessons learned, and domain knowledge
• Promotes a culture of teamwork, inclusion, and mutual accountability
• Acts as a domain and product expert for the Commercial Banking solution, providing guidance on configuration, workflows, and data mapping
• Supports the creation and management of Requests for Feature (RFFs) and maintenance tickets, collaborating with R&D to ensure alignment
• Ensures the solution delivered meets both client business needs and product best practices
• Provides structured product knowledge sessions for internal and client stakeholders
• Way of Working (WoW)
• Adheres to and champions Backbase delivery methodologies, ensuring consistent collaboration across teams
• Participates actively in project ceremonies and governance meetings, documenting key decisions and next steps
• Supports change management activities and production readiness, ensuring smooth handover and client adoption

Continuously seeks improvement in processes, communication, and delivery effectiveness

• 5+ years of experience in commercial or treasury management implementations, banking operations, or platform consulting role in Banking & Financial Services
• Strong experience supporting product configuration, testing, and process/workflow design in digital transformation projects
• Proven ability to collaborate with cross-functional and client teams, influencing without authority
• Ability to understand customer business needs and link them with deep platform expertise, contextualizing platform decisions for C-suite goals
• Bachelor's degree or higher (Business, Finance, IT)

Professional working proficiency in English and the local language

Deep domain expertise in commercial banking (e.g., cash management, payments, deposits, loans, or treasury)