• Our Princiapl ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD
• This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module
• Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements in the HRSD module area
• Translate complex technical specifications into business logic and vice versa
• Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements
• Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks
• Document enhancement requests and technical specifications related to the HRSD module
• Maintain clear communication with stakeholders regarding status updates and feasibility assessments
• Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc
• Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives
• Support UAT sessions and training for various client personas
• Agile & Delivery Support Write user stories to be configured by technical developers
• Work within Agile frameworks to support sprint planning and execution
• Proactively identify risks, issues, and blockers and communicate through appropriate channels
• Ensure deliverables are complete, consistent, and aligned with customer expectations

Agile delivery and sprint planning skills

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module
• ITIL Foundation Certification (v4)
• Strong oral and written communication skills
• Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate
• Familiarity with Common Services Data Model and Strategic Portfolio Management
• Ability to work independently and manage multiple priorities
• Business process reengineering technical and functional documentation for Stakeholder engagement

ServiceNow platform knowledge and workshop facilitation and training experience

Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD

• The base compensation range for this role in the posted location is: $125,000 to $150,000 Base Pay US Dollars
• Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws
• The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting
• The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction
• These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity
• It is not typical for candidates to be hired at or near the top of the posted compensation range
• In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws
• Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees
• In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation