• The Inside Sales Representative Intern is responsible for selling products and/or services within an assigned territory or customer base
• This role involves responding to inquiries, negotiating pricing, issuing quotes, and following up to close sales
• The intern will work closely with distributors, representatives, and field sales personnel to ensure customer satisfaction and achieve sales targets
• Sales and Customer Interaction:
• Utilize sales techniques to respond to inquiries from distributors and representatives
• Negotiate pricing and issue quote responses in a timely manner
• Analyze historical quote data and follow up on quotes to close sales
• Address budgetary quotes for new products and track competitive pricing
• Align distribution pricing with OEM/EMS contract pricing for direct customers
• Link registrations with quotes for follow-up and work with field sales on large quotes
• Ensure follow-through to order entry
• Distributor and Claim Management:
• Monitor and manage distributor ship and debits for distributor claims
• Resolve cost discrepancies and ship and debit (SADA) claims with Finance
• Provide updated product information to representatives and distributors, including pricing, alternate sources, product availability, and technical specifications
• Product and Order Management:
• Coordinate product returns for quality and manage division recalls with distributors
• Follow quarantined orders through resolution, including returns or release and shipment to distributors
• Track and expedite delinquent product shipments and set up new customers for drop shipments
• Address ad hoc logistic requests, including AHLR requests (shipping)
• Review backlog for customer demand/forecast accuracy and monitor distributor inventory
• Work with divisions to secure products for orders, ensure on-time deliveries, and confirm orders based on lead times
• Manage order entry for new product introductions (NPI)
• Internal and External Coordination:
• Interface with distributors, representatives, and company personnel to verify product status and resolve issues
• Cover and be knowledgeable of another ISR’s assigned area and customer base
• Periodically travel to assigned territories to meet with field sales personnel and distributors
• Participate in quarterly business reviews and train reps/distributors on tools and processes
• Engage in continuous product training
• Ensure all aspects of quality in work, processes, tools, products, and results
• Utilize tools such as STAM, SVI, AHLR, RMS, PRISMA, and Memphis (financial tool for credit adjustments)

Perform other duties as assigned

• Strong communication skills

Ability to analyze data and respond to inquiries effectively

Working towards a Bachelor's or Master's degree in Business, Sales, Supply Chain, Logistics, Consulting, or a related major

The base hourly rate range for this role is between $22 and $33 USD