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• Job Function:
• Legal & Compliance
• Job Sub Function:
• Legal Support Services
• Job Category:
• Professional
• All Job Posting Locations:
• New Brunswick, New Jersey, United States of America
• Job Description:

We are recruiting for the best talent for Senior Manager, Business Process Owner to join our Global Legal Organization (GLO) located in New Brunswick, NJ.The Senior Manager, Business Process Owner will lead the design, configuration, roll out and ongoing support of a new internal legal matter management (“Work Management”) system to improve matter intake, triage and management, as part of the GLO’s broader digital transformation efforts. This role, which may support other GLO digital projects and initiatives, will leverage the combined capabilities of project management, global process ownership, service management, and technology implementation expertise to drive significant improvements in the organization's technology landscape, focused on business objectives and sustaining high-quality outcomes. Essential skills include communication, organization, time management, and collaboration. This role focuses on optimizing processes, implementing technology projects, and driving business improvements, ensuring alignment with organizational goals and quality standards. Key Responsibilities

• Work Management BPO: Serves as global business process owner for the GLO’s Work Management system, including responsibility for implementation, project management, change management, and use of data, analytics and insights to optimize the delivery of legal support globally. Shapes vision and roadmap for the Work Management program, focusing on business impact and solution delivery.
• Project Team Management: Drives positive interactions with other project team members and stakeholders in a matrixed environment. Coordinates and motivates project team members to deliver upon project objectives by assessing resource needs, removing barriers to success, and providing constructive feedback when needed.
• Communication and Reporting: Provides guidance on the strategic rationale behind projects, and manages project planning, scheduling, monitoring, and reporting. Develops processes to assess, measure, and monitor project outcomes, delivers updates on progress, and improves program procedures.
• Process Quality: Leads all aspects of and supports process management, providing expertise in enhancing operational efficiency and effectiveness across projects and technology implementations.
• Complex Project Management: Leads large-scale and global technology platform implementations (e.g., ServiceNow), ensuring project scope, quality, time, and cost are optimized while adhering to the highest ethical standards.
• Stakeholder Engagement: Manages engagement with internal and external stakeholders, including senior leadership. Works closely with other internal organizations (e.g., GLO, Global Services, Technology, Procurement, Finance and others) and collaborates with external partners, system owners, business partners, and subject matter experts to align technology strategies with business needs.
• Process Improvement: Applies business process improvement frameworks (e.g., Lean/Six Sigma) to analyze, design, and implement process improvements, including development of playbooks and guidelines.
• Performance and Compliance: Benchmarks and tracks key performance indicators to identify deficiencies and implement corrective actions. Ensures compliance with policies, regulatory requirements, and internal quality standards.

• A minimum of a Bachelor’s degree is required. JD or Master’s degree is preferred.
• A minimum of 8-10 years of professional experience is required.
• Relevant certifications in business process management or project management are preferred.
• Leadership and Communication: Strong personal leadership and exceptional social and communication skills to collaborate with senior leaders and various stakeholders, fostering an open and creative environment.
• Critical Thinking and Problem Solving: Proactive, strategic approach with strong analytical and problem-solving skills, recognizing needs and developing effective solutions. Demonstrated ability to translate complex data and business processes into actionable requirements.
• Project Management and IT Service Management: Possess certifications in Project Management (e.g., PMP, Agile), ITIL to effectively drive initiatives in a technology-focused ecosystem.
• Continuous Improvement Mentality: Demonstrated leadership of continuous improvement efforts through detailed reviews and monitoring of performance data, encouraging a culture of innovation and accountability. Lean Six/Sigma certification is preferred.

#LI-Hybrid

• Required Skills:
• Preferred Skills:

The anticipated base pay range for this position is : $122,000.00 - $212,750.00

• Additional Description for Pay Transparency:

• Previous experience implementing legal service management platforms (e.g., ONIT, ServiceNow, Litify, Wolters-Kluwer, etc.) is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers .Internal employees contact AskGS to be directed to your accommodation resource. Commercial Laws, Compliance Management, Contract Management, Fact-Based Decision Making, Government Relations, Lawyering, Legal Documents Preparation, Legal Services, Legal Support, Office Administration, Organizing, Program Management, Relationship Building, Report Writing, Researching, Risk Compliance, Technical Credibility, Technical Writing Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefitsThis position is eligible to participate in the Company’s long-term incentive program.Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:Vacation –120 hours per calendar yearSick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar yearHoliday pay, including Floating Holidays –13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar yearParental Leave – 480 hours within one year of the birth/adoption/foster care of a childBereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar yearCaregiver Leave – 80 hours in a 52-week rolling period10 daysVolunteer Leave – 32 hours per calendar yearMilitary Spouse Time-Off – 80 hours per calendar year