• In-person participation is required throughout the year
• Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment
• Attendance is expected and fully supported
• As an Institutional Account Manager, you’ll be part of a dynamic, collaborative team of passionate professionals committed to helping Coinbase achieve its mission
• In this role, you will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to our most valued institutional clients across various segments
• By demonstrating diligence, empathy, and a bias for action, you will play a pivotal role in driving the success of the Sales, Trading, and Prime organization while contributing to the growth of the crypto economy
• Support key institutional client relationships : As an Institutional Account Manager, you will work independently to manage key client relationship needs
• Collaborate closely with sales, operations, onboarding, and other institutional teams
• Address client escalations : Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution
• Enhance client experience : Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams
• Build product and workflow expertise : Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite
• Manage client requests : Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary
• Contribute to demos and sales support : Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required
• Organize client feedback : Act as client voice
• Collect and structure client feedback for internal teams such as Operations, Engineering, and Product

Help identify bugs, incidents, and opportunities for product enhancements

• We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up
• We want someone who will run towards, not away from, solving the company’s hardest problems
• Team-oriented and client-focused : Strong sense of collaboration, ownership, and urgency in delivering success for clients
• Prior Institutional Account Management / Relationship Management experience
• Excellent communication skills : Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences
• Relationship builder : Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams
• Proficiency with Google Suite
• Digital Assets experience & knowledge

Prior Prime Brokerage experience

• Pay Transparency Notice : Depending on your work location, the target annual salary for this position can range as detailed below

Full time offers from Coinbase also include bonus eligibility + equity eligibility benefits (including medical, dental, vision and 401(k)) $151,895—$178,700 USD