• Starting with an immersive in customer support, participants gain deep product expertise and firsthand understanding of user needs
• The Wheel program offers a front-row seat to every aspect of building and scaling a rocket-ship startup
• Unlike traditional programs, The Wheel combines ongoing customer support with functional rotations, creating a unique blend of tactical expertise and strategic business exposure
• Participants don't just observe-they actively contribute to key business initiatives while maintaining a strong connection to customer needs
• Participants begin with a full-time immersion in customer support, establishing a robust foundation of product knowledge and customer insight

Regular feedback and coaching sessions ensure continuous growth and development

• This foundation then enables rotations across the company, where participants apply their skills to solve complex problems in marketing, sales, customer success and more
• You should excel at problem-solving, quick learning, and clear communication
• This dedicated period creates a deep understanding of user needs, challenges, and success patterns-essential expertise that becomes the cornerstone for future rotations
• While specific post-program placement depends on business needs at the time of completion, participants develop skills valuable for various roles across the tech industry, from product management to customer success leadership
• While formal technical education isn't mandatory, strong technical aptitude and the ability to quickly grasp complex concepts are essential
• This can come from formal education, self-directed learning, or practical experience
• Customer support metrics and satisfaction

Project impact and deliverables

• All employees can work for free with world-class coaches who specialize in creativity, management, and more
• Cross-functional team feedback

Learning velocity and adaptation