• Support the High Jewelry Sales Team by preparing and assisting bespoke appointments, maintaining High-End product presentation, and delivering exceptional hospitality and client service within the boutique
• Act as an ambassador of the Maison while supporting broader boutique operational needs and occasional travel to local or offsite appointments
• Prepare and assist private viewing appointments and ensure viewing rooms are ready
• Provide hospitality during appointments including beverage service and lite bites
• Bring products to and from viewing rooms and manage client wishlists in the product catalogue
• Support follow-up on pending HJ deals and client development actions
• Handle client insurance valuation requests and assist with administrative computer tasks
• Set up and break down High Jewelry displays and conduct inventory counts
• Partner with Visual Merchandising and Operations to maintain product presentation and tagging
• Organize logistics for shipping and hand deliveries and support boutique operational tasks

Remain up-to-date on High-End product range and industry knowledge

• Minimum 2 years of experience in luxury retail service or hospitality
• Educational background or commensurate experience in high-end retail or hospitality
• Strong computer skills with proficiency in Microsoft software
• Availability to work retail hours including weekends and ability to travel domestically and internationally
• Excellent interpersonal communication and strong service-oriented mindset

High discretion, situational and emotional intelligence, and professional presentation