• As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors
• Working collaboratively with cross-functional partners, you'll improve visibility into accuracy
• The responsibilities of this position may also extend to ensuring the overall quality of cases worked
• It will also be necessary to dedicate 20% of your time to production to stay current with trends, issues, and workflows
• Identify knowledge gaps through analysis and QA
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
• Document findings as appropriate and escalate to Leadership
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting
• Maintain daily expected cases volume with an accuracy score of 98%

Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office

• 3 years of Fraud experience, preferably within the fintech industry
• 1 years Quality Assurance experience, preferably within the fintech industry
• Demonstrated ability to work independently with leadership and exhibit strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement
• Proven track record of identifying and resolving quality issues and driving process improvements
• Focused, self-motivated and reliable with ability to stay focused on a task and work independently

Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization

Experience with industry-specific tools and standards, including but not limited to: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

• Base Pay Grade - D
• Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills
• Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents)
• USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000
• USA base pay range (all other U.S. states) per year: $62,000 - $82,000
• Employees new to Affirm typically come in at the start of the pay range
• We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge

ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount