• The IT Operations Intern will support the IT Services team in both end-user support and operational initiatives across device management, asset lifecycle, cloud services, and emerging AI tools
• This internship provides hands-on experience in a modern IT environment, offering exposure to tools such as Microsoft Intune, Microsoft 365, enterprise asset management systems, and AI-powered productivity tools like Copilot and internal chatbots
• The intern will assist in maintaining a secure, efficient, and user-friendly technology ecosystem while gaining insight into IT operations and service delivery at scale
• This role also provides the opportunity to develop professional and social skills by working with a global, diverse team and interacting with colleagues across multiple regions
• Assist with device setup, imaging, and configuration using tools such as Intune or Autopilot
• Support the management of hardware inventory, asset tracking, and refresh cycles
• Help monitor and maintain compliance and security policies for endpoints under guidance from IT Operations
• Participate in software deployment, patching, and update activities across Windows and macOS devices
• Provide basic technical support to users for hardware, software, and connectivity issues
• Assist with AI-powered tools and automation, including Microsoft Copilot, internal chatbots, and productivity enhancements
• Help document internal procedures, IT standards, and process improvements
• Contribute to process automation or reporting tasks (e.g., pulling device reports, AI-generated summaries, or compliance dashboards)
• Shadow senior technicians and system administrators to understand global IT operations, ticket workflows, and service improvement projects
• Support occasional IT initiatives such as office moves, hardware rollouts, or technology upgrades

Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership

• Currently pursuing a degree or certification in Information Technology, Computer Science, or a related field
• Strong problem-solving mindset and eagerness to learn new technologies, including AI/automation
• Excellent communication, interpersonal, and organizational skills
• Ability to manage multiple small tasks with attention to detail and follow-through
• Collaborative, proactive, and curious about enterprise IT operations and emerging technology trends
• Enthusiasm for working with a global, diverse team and developing professional skills
• Exposure to modern endpoint management and compliance operations using Intune
• Hands-on experience with AI tools and automation, including Copilot, chatbots, and internal productivity enhancements
• Experience working within a global IT service management framework (FreshService, JIRA)
• Hands-on learning in IT operations, device lifecycle management, service delivery, and AI integration projects

Opportunities to develop communication, teamwork, and cross-cultural collaboration skills

• Mentorship from IT Operations professionals and participation in real-world technology projects

Our internship is hybrid, and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities