- Support RM Central for Private Advisor Services by translating business needs into technical deliverables coordinating releases and ensuring operational stability
- Elicit and document requirements process flows and user stories for RM Central
- Partner with Salesforce developers and QA to drive solution delivery and testing readiness
- Monitor production triage incidents and coordinate root cause analysis and fixes
- Maintain knowledge artifacts SOPs and configuration documentation
Support release planning change management and stakeholder communications
