- In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients
- As an Associate Experience Consultant at IBM Consulting, you will partner with clients to design and deliver exceptional, human-centered experiences that align seamlessly with business goals
- You'll help clients understand leading technologies and the impact they can have on traditional business processes, as well as an opportunity to build a powerful portfolio of interesting and rewarding experiences
- As a practitioner, you’ll work with your team shaping experience visions, building frameworks, and guiding execution to create measurable impact in customer satisfaction, loyalty, and business performance
- Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed
- Collaborating with clients and internal teams to deeply understand business objectives, user needs, market context, and target audiences
- Assessing and leverage technology platforms, capabilities, and constraints to inform experience strategies
- Translating insights into actionable user experience strategies, frameworks, and roadmaps that drive measurable outcomes
- Providing guidance throughout the design and delivery lifecycle, ensuring alignment with business goals and user objectives
Championing customer-centricity by creating cohesive, engaging, and scalable experiences that satisfy customers, enhance brand perception, and foster loyalty
